Forum Discussion
Teams missing GIF option in messaging
Looks like Microsoft is working on fixing it.
Users are unable to use Gifs in the Microsoft Teams chats
ID: TM1093863
Issue type: AdvisoryStatus
Service DegradationImpacted services
Microsoft TeamsDetails
Title: Users are unable to use Gifs in the Microsoft Teams chatsUser impact: Users are unable to use Gifs in the Microsoft Teams chats.
More info: Issue impacts all Microsoft Teams clients including web Microsoft Teams, Microsoft Teams desktop client, and Microsoft Teams mobile.
Current status: We've identified a recent service update which is potentially related and we're analyzing this change further to determine our next steps towards mitigation.
Scope of impact: Your organization is affected by this event, and any user attempting to use Gifs in the Microsoft Teams chats is impacted.
Next update by: Friday, June 13, 2025, at 9:30 PM UTC
Quick update, Looks like MS made some changes that they didn't realize would disable GIPHY.
Microsoft’s June 2025 service update flipped the tenant-wide policy called “Allow the use of additional optional connected experiences in Office” to Disabled. That single switch powers every “cloud-backed” add-on inside Teams, and GIPHY is one of them. When the switch goes off → the GIF button disappears, even if your Teams messaging policies still say “Use Giphy = On.”
Step-by-step (cloud policy portal – quickest)
- Browse to https://config.office.com (Global/Intune/Teams admin credentials).
- Customisation → Policy Management → Create (or edit existing).
- On the search bar type optional connected.
- Set “Allow the use of additional optional connected experiences in Office” → Enabled. • Scope the policy to All Users or a security group that needs GIFs.
- Finish and Publish. Policies take ~15–30 min to reach Teams; ask users to sign out/in or restart the client.