Forum Discussion
Teams Meeting - Not displaying all participants
- Hi, in the new meeting experience when I believe there are 10 or more participants, regardless of how many have a video feed you will have the option to switch into large gallery view.
You also get together mode 5 or more, which I highly recommend checking out.
To have the new meeting experience you will need to ensure your teams client is upto date. Normally happens automatically. Click on your profile icon/ initials, settings, check the box for new meeting experience and restart.
A tell tale sign that you might already be using the new experience and therefore just need to choose the different options when in a meeting is if the meeting starts in a separate window.
Thanks
Henry
I'm seeing a similar issue as well. It started for me in probably early September (possibly August). I can't see all participants' videos, even when others can see those videos. It seems I can see everyone who joined before I joined, but cannot see anyone's video who joined after me. This is very frustrating as it makes collaboration much harder when you can't see people's faces!
A workaround, which I'm gettting very tired of doing!!, is to leave & rejoin after everyone, or to use the browser version of Teams instead of the desktop app. A teammate of mine reported seeing the issue last week or so as well. This indicates to me that the error is more widespread, and also means the first workaround won't work for both of us (because if either of us join after the other, we can't see the other's screen).
We have tried re-installing Teams, restarting the computer, and clearing just about all temp files in Windows CMD > %tmp%, prefetch, and doing a Disk Cleanup, and signing in & out of teams. None of these things have worked.
Possibly relatedly, I often seem to get an issue where I try to Leave the meeting, and it won't let me. I have to force quit Teams in the Task Manager to get it to close.
Please be ware of the current advisories in Service health that are perhaps related to the recent messages.
- For what it's worth, I can just confirm that you can restart the failing videos in three ways:
1. Swap gallery mode
2. Swap to Together mode
3. Turn off all incoming video and then turn on again
One question to the expected fix on October 12: When MS say that this fix will be released, is this something in the backbone or is it related to the app...? Or both? If it happens immediately behind the scenes is one thing, but if you have to wait before the app is deployed inside our organization is another...still we have an issue for particular users, do this bugfix due date (2021.10.12) was exact?
Okay, thx for that valuable information! Good to know that MS are aware of it and that a fix is coming. According to my findings the relief described by MS to disable and re-enable video has not been a workaround that worked for me. But as I mentioned earlier swapping gallery modes works. As OlivChaff mentioned swapping to Together mode might also work.
