Forum Discussion
Teams Meeting - Not displaying all participants
- Hi, in the new meeting experience when I believe there are 10 or more participants, regardless of how many have a video feed you will have the option to switch into large gallery view.
You also get together mode 5 or more, which I highly recommend checking out.
To have the new meeting experience you will need to ensure your teams client is upto date. Normally happens automatically. Click on your profile icon/ initials, settings, check the box for new meeting experience and restart.
A tell tale sign that you might already be using the new experience and therefore just need to choose the different options when in a meeting is if the meeting starts in a separate window.
Thanks
Henry
Thanks for the tip. However, your response does not answer the question.
So:
- I have the same issue: 3x3 grid shows for some participants icons only, while I can see their video in the gallery view. > i.e. all participants have camera turned on.
- Connections in house are hardwired UTP Cat5e, our bandwith / subscription is 1 Gb glassfiber
What to do in order to see all video's, regardless my choise of grid-type?
MS Teams client is up to date.
I'm seeing a similar issue as well. It started for me in probably early September (possibly August). I can't see all participants' videos, even when others can see those videos. It seems I can see everyone who joined before I joined, but cannot see anyone's video who joined after me. This is very frustrating as it makes collaboration much harder when you can't see people's faces!
A workaround, which I'm gettting very tired of doing!!, is to leave & rejoin after everyone, or to use the browser version of Teams instead of the desktop app. A teammate of mine reported seeing the issue last week or so as well. This indicates to me that the error is more widespread, and also means the first workaround won't work for both of us (because if either of us join after the other, we can't see the other's screen).
We have tried re-installing Teams, restarting the computer, and clearing just about all temp files in Windows CMD > %tmp%, prefetch, and doing a Disk Cleanup, and signing in & out of teams. None of these things have worked.
Possibly relatedly, I often seem to get an issue where I try to Leave the meeting, and it won't let me. I have to force quit Teams in the Task Manager to get it to close.
- I cannot yet see everybody in the room.
2024/07/02
Large gallery view turnaround doesn't work. Ditto for me. This is exactly what is happening to me and it started about 2 weeks ago. Nat_E
nimsa13 I haven't been seeing this for like a year or two now actually, and haven't noticed it recently. Maybe Microsoft pushed another update that's causing it for some folks. I listed a workaround, and Peter Berglund pointed out another easier workaround that iirc worked for me. Specifically you can switch between different views, like Gallery / Large Gallery, or Together Mode for smaller meetings I think, to start showing everyone's videos. Hope that helps for now until they fix it.
Nat_E thanks. I tried all the galleries based on what I read online, but I don’t have access to large gallery, because the meeting is less than 10. It just started about a couple weeks ago.
I do believe that I could see the person who signed in before me, so I’ll try signing out and signing in last as long as no one else has the issues I’m having. But that’s only a workaround, so I hope you can fix this. I’m sure it’s not just me and I’m sure you know that.
- Having similar issues when Teams freeze. The strange thing is that when i kill Teams in Task Manager, some (2-5) processes still run as background processes and they are really hard to kill. You have to chose "Go to Details" and kill tasks there and usually multiple times to kill them all. If you don't kill them all, Teams will not start at all. Something weird is going on there...
Please be ware of the current advisories in Service health that are perhaps related to the recent messages.
- For what it's worth, I can just confirm that you can restart the failing videos in three ways:
1. Swap gallery mode
2. Swap to Together mode
3. Turn off all incoming video and then turn on again
One question to the expected fix on October 12: When MS say that this fix will be released, is this something in the backbone or is it related to the app...? Or both? If it happens immediately behind the scenes is one thing, but if you have to wait before the app is deployed inside our organization is another...
- Sooo... I just found another workaround: switch to together mode - when coming back to the "normal mode" you can see everyone
- I just started having the exact issue. I can't see anyone who logs in after me (when more than one other is person on the call) but when I leave and come back I can see all participants. Have you been able to resolve this?
