Teams locked out

Question

I have a Teams member whose account is locked and who does not remember his password. He emailed himself the code and entered it and it was accepted. The next step was texting a message to his phone but after entering his phone number, the submit button is unavailable (still grayed-out).

Any ideas?

Thanks

adam deltinger · Answer

Are you using teams free? Do this member have a organizational account or a personal one?Adam

pbell123 · Answer

adam deltinger&nbsp;&nbsp;It's the free teams.&nbsp; He's trying to login with the account he's always had with Teams.&nbsp; Worked ok until today.&nbsp; He tried connecting a few times and then it locked him out.&nbsp; He can use "Forgot Password?" and he gets a code but when he's asked to provide a phone number to text to, the submit button never enables.

pbell123 · Answer

adam deltinger&nbsp;&nbsp;The account is his corporate email account.&nbsp; We all use that as our Teams UserID.

Forum Discussion

Teams locked out

3 Replies

Resources