Forum Discussion
pbell123
Aug 27, 2020Copper Contributor
Teams locked out
I have a Teams member whose account is locked and who does not remember his password. He emailed himself the code and entered it and it was accepted. The next step was texting a message to his phon...
Aug 27, 2020
Are you using teams free?
Do this member have a organizational account or a personal one?
Adam
Do this member have a organizational account or a personal one?
Adam
pbell123
Aug 27, 2020Copper Contributor
It's the free teams. He's trying to login with the account he's always had with Teams. Worked ok until today. He tried connecting a few times and then it locked him out. He can use "Forgot Password?" and he gets a code but when he's asked to provide a phone number to text to, the submit button never enables.