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Ccadenas2020's avatar
Ccadenas2020
Copper Contributor
May 19, 2020
Solved

Teams Live Event for guest users

We have a client that has enabled Teams Live Event in their tenant. They allow everyone in the organization to join however when the guest users try to join the get the below error:   "You need per...
Guest Access
microsoft teams
Settings
  • ChristianBergstrom's avatar
    ChristianBergstrom
    May 19, 2020

    Ccadenas2020 Hello Carolina, have you verified all the prerequisites as well as the settings and descriptions for the live event policy?

     

    'Everyone in the organization'

    Users can create live events that people in your organization, including https://docs.microsoft.com/en-us/microsoftteams/add-guests added to your organization, can attend. 

     

    Info copied from "Create or edit a live events policy"

    https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/set-up-for-teams-live-events#create-or-edit-a-live-events-policy 

     

     

DGC183's avatar
DGC183
Copper Contributor
Jan 17, 2021

Ccadenas2020 we've just experienced this same exact issue today. Very frustrating, but we're trying to be patient and understanding.

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jan 17, 2021

Hi, you need to verify the live event policies settings are correct. The default settings is set to ”everyone in the organization can join live events” which means that any guest user need to be added to your org. See the link for available options.

https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/set-up-for-teams-live-events#create-or-edit-a-live-events-policy