Forum Discussion
Teams invitation, from Teams app vs Calendar forward
Hi
We have a Poly Studio X50 (3.2), running with the native Teams Client. When we invite our dedicated teams user for the X50 from the Teams App (desktop or mobile), the it show fine on the X50 and we can join (the join button shows). But if we forward an invitation from our Outlook calendar it still shows fine on the X50 but without the join button, so it's not possible to join the meeting.
Please help
Regards
Casper
43 Replies
So for anyone who comes across this issue like I did for the X50 and TR8, here's how I resolved it to accept meetings and have the join button without forwarding:
- Login to Exchange online PowerShell with G.Admin.
- Run the following commands against the Meeting room account:
- Set-CalendarProcessing -Identity "NAME OF MEETING ROOM" -AutomateProcessing AutoAccept -DeleteComments $false -DeleteSubject $false -AllowConflicts $false -ProcessExternalMeetingMessages $true
- Create a meeting in outlook calendar but DO NOT invite meeting account
- Forward said meeting to the meeting account
- From meeting room side, join the meeting when it is shown on TR8 touch tablet.
- Leave meeting from tablet and original sender
- Cancel meeting from the senders calendar
- Create another meeting, but this time invite the meeting account directly
- Verify join is there and join meeting from meeting room
Now every meeting invite sent should show the Join button available
Yeah, if you enable:
-ProcessExternalMeetingMessages $true
and
-AutomateProcessing AutoAccept
Then both internal and external parties can invite the meeting room to a TEAMS meeting. This is good.
The original issue above was when you get an invite from an external party and you don't or can't ask them to invite your boardroom. So you want to be able to forward that meeting yourself, to the boardroom to take the meeting in there. This was an issue with The local install of Microsoft Outlook. It was breaking the TEAMS metadata in the invite when you forwarded it... so the boardroom was not able to Join.
This should be fixed now, as Microsoft resolved it in an update, however, as a workaround... if you are having this issue, forwarding the invite to the boardroom using the web version of outlook worked when the local install of Outlook was not.
Casper73 SteveKlassen this is a bug for sure. Would you be so kind to test this with a mobile device? If you forward the same meeting to your mobile device (preferably Android, but iOS is also ok) signed in to Teams, is there a Join button present?
We have fixed bugs in this area, but sadly forwarding process from Outlook doesn't always retain meeting join information in the metadata, so we cannot show the Join button if metadata is absent. I am trying to track down every use case but it is proving to be challenging due to a vast number of different Outlook clients.
But how do we fix this in Outlook? Outlook is a Microsoft product, and office365 is a Microsoft product, and Teams is a Microsoft Product.
If there was any situation I could think of where a tough problem could be solved, I think this would be it. Because everything involved in this issue is owned by Microsoft. No confusion or pointing fingers between different businesses. This is all in-house.
I could try it from an app, but I think that’s besides the point, and I’d rather stay out of the weeds. The app is at best a workaround, and there are already plenty of workarounds available. I’m looking for a solution.
- I am sorry if it seemed like pointing fingers, but it was not my intention. I am trying to understand the problem before I can even think about a solution. There are many stakeholders involved in delivering meetings experience at Microsoft within Teams (devices, Android team, services, etc.) and outside (Outlook clients, Exchange, etc.). I am asking probing questions so I can (1) find out exactly how deep this particular issue is, (2) check if we fixed it already, and (3) if it is not fixed, then go talk to the right team. I am asking for more information from you folks, so I can understand the problem better, take action, and provide you with a solution.
Please check the Join button on Teams mobile and tell me more about your Outlook client (version, OS, web?, etc.). Thanks.
Casper73 I cannot answer your question but curious, I am looking at purchasing one of these for our conference room. Were you able to solve this issue? How does the unit work for you now that you have had it for a month?
Yeah, these Poly Studio X30 and X50 are great. We have 3 of them and they work very well. One of the best and simplest to install boardroom systems that I've used.
