Forum Discussion
Teams invitation, from Teams app vs Calendar forward
Casper73 SteveKlassen this is a bug for sure. Would you be so kind to test this with a mobile device? If you forward the same meeting to your mobile device (preferably Android, but iOS is also ok) signed in to Teams, is there a Join button present?
We have fixed bugs in this area, but sadly forwarding process from Outlook doesn't always retain meeting join information in the metadata, so we cannot show the Join button if metadata is absent. I am trying to track down every use case but it is proving to be challenging due to a vast number of different Outlook clients.
But how do we fix this in Outlook? Outlook is a Microsoft product, and office365 is a Microsoft product, and Teams is a Microsoft Product.
If there was any situation I could think of where a tough problem could be solved, I think this would be it. Because everything involved in this issue is owned by Microsoft. No confusion or pointing fingers between different businesses. This is all in-house.
I could try it from an app, but I think that’s besides the point, and I’d rather stay out of the weeds. The app is at best a workaround, and there are already plenty of workarounds available. I’m looking for a solution.
- I am sorry if it seemed like pointing fingers, but it was not my intention. I am trying to understand the problem before I can even think about a solution. There are many stakeholders involved in delivering meetings experience at Microsoft within Teams (devices, Android team, services, etc.) and outside (Outlook clients, Exchange, etc.). I am asking probing questions so I can (1) find out exactly how deep this particular issue is, (2) check if we fixed it already, and (3) if it is not fixed, then go talk to the right team. I am asking for more information from you folks, so I can understand the problem better, take action, and provide you with a solution.
Please check the Join button on Teams mobile and tell me more about your Outlook client (version, OS, web?, etc.). Thanks.- Hey Pavel. I didn't think you were pointing fingers. Not at all.
1) We know this issue happens with Outlook, you confirmed that it is a known issue, so yes I'd like to have the outlook issue addressed and solved.
2) We just had this issue happen again on Monday this week, so it has not been fixed.
3) I had Ticket # 23769867 opened for this exact issue. We reproduced this issue, over and over, and at one point we did a test and the issue did not occur. The ticket was closed presuming it was fixed, but, it happened again on Monday this week. So it's still a thing.
During our testing... when logging into the web version of outlook... a functional meeting has a join button in the web client. Forwarded meetings don't have the join button there, so I presume that the same would be true for the app. And the issue was identified (as you mentioned), that the meeting join information in the metadata is what is missing.
