Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
I have an internal user attempting to message another internal user but they are getting the message "Due to org policy changes this chat is no longer available. Continue with Skype for Business". These two users were able message each other without issue until October 9th, 2020. Teams has been uninstalled and reinstalled on both computers, unfortunately to no avail. All of our users are in Islands within Teams since we still have Skype for Business running. Nothing has changed in the Teams Admin portal for these users and they are the only two that have this issue. Any ideas?
Thanks
34 Replies
jchimovitz same issue here since this week but not all users are affected.
We're in TeamsOnly mode since May2020 and everything worked well. Now (not all) users get the message "Due to org policy changes, this chat is no longer available. Continue with Skype for Business" when they try to chat with external persons. The issue happens in Teams Client but also in the web but seems that this issue frist affected the client and web worked still but only for a short time.
I have opened a case on the Microsoft Support and wait for response.
Any update from your side?
- I've just had this issue appear as well. Was working fine earlier
- Hi, there’s been an incident in the infrastructure affecting the Teams service. Should be related to that. It’s been resolved now though. Sign out and and sign in manually to remediate.
jchimovitz Hi, are these two reusing an old chat? Is that the exact message they are receiving?
How does the following settings look like in the Teams admin portal.
- Org-wide settings - Teams upgrade
- Users - Account - Teams upgrade - Coexistence mode
- Users - Policies - Assigned policies
What differentiates these two users from the others? Is the problem only between these two users?
ChristianBergstrom I'm not sure what constitutes an old chat. The Teams window continues a chat and when the user chooses to start a new chat with his supervisor, the same issue occurs. There is nothing that differentiates the two users. Their licenses are identical as are their computers and software that is installed (I control that) and the user has no issue calling or messaging anyone else in the organization. No one elses Teams shows that supervisor as an external contact. As far as the settings, all of the users are set identically except for my boss whose account is the admin. I'll have to wait for my boss to get in to get the settings you asked about. I can tell you everyone is currently set as islands though.
jchimovitz With old chat I meant if someone has been switched over to Teams-only for ex. with the Skype logo being show in the old Teams chat.
What does this mean? "No one elses Teams shows that supervisor as an external contact." I don't understand as you say it's happening between two internal users. But at least it explains the message you attached previously "due to org policy changes..." as it shows when trying to chat with an external user during specific configurations, more details explained here
https://docs.microsoft.com/en-us/microsoftteams/coexistence-chat-calls-presence
Have you tried verifying the behavior using https://teams.microsoft.com and also do a manual sign out / sign in from the top right corner. Try resetting the desktop app as well by deleting all content in %appdata%\Microsoft\Teams
Still I would take a look at the settings I attached in the previous reply.
