Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
jchimovitz same issue here since this week but not all users are affected.
We're in TeamsOnly mode since May2020 and everything worked well. Now (not all) users get the message "Due to org policy changes, this chat is no longer available. Continue with Skype for Business" when they try to chat with external persons. The issue happens in Teams Client but also in the web but seems that this issue frist affected the client and web worked still but only for a short time.
I have opened a case on the Microsoft Support and wait for response.
Any update from your side?
- Hi, there’s been an incident in the infrastructure affecting the Teams service. Should be related to that. It’s been resolved now though. Sign out and and sign in manually to remediate.
ChristianBergstrom Is this issue still ongoing? I just had 2 users report the same problem. I've tried both the desktop and web version and even tried it on a computer that didn't have TEAMS previously installed. It does work correctly with my account (I'm a domain admin).
- They say it’s been resolved.
Title: Some users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams
User Impact: Users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams.
Final status: We've identified that a section of infrastructure, responsible for processing chat message requests, was not performing as expected. Our automated recovery system repaired this problem, and we confirmed that service was restored after monitoring the environment.
Scope of impact: Impact was specific to users who were served through the affected infrastructure located in the Europe, Middle East, and Africa regions.
