Forum Discussion

dylanlogan's avatar
dylanlogan
Brass Contributor
Mar 25, 2020

Teams Infinite Sign In Loop

Hi,

 

I'm working remotely from home, and have had to install teams on my computer.

 

When I sign in, I select my personal account attached to the email address, and type my password. Teams then presents me with a drop down to select my work ORG, I select this, and it tells me "We're switching to your other account". Then I just get in an infinite loop doing the same over and over again.

 

I have logged in online with the exact same credentials and it works perfectly.

 

Please can anyone urgently help me.

 

Thanks,

Dylan.

 

 

  • MBingham's avatar
    MBingham
    Copper Contributor

    dylanlogan 
    Just adding my solution here in case anyone comes across this again in the future. 
    I had the same issue on Samsung A70. I could log into teams through the PC app and in the browser but would get stuck in a login loop when doing it on my phone. 
    My solution was to remove the account from within the android phone itself (settings/accounts & backup/Manage Accounts) and then remove the account from there.
    Then, to be safe, I reinstalled teams & outlook. Then it worked! 

  • ITinterstate's avatar
    ITinterstate
    Copper Contributor

    What helped my situation which was similar to yours, I am on a domain and domain admin. 

    Windows 7 Box

     

    1: Uninstall Teams. Restart the box.

    2: Go to https://teams.microsoft.com

    3: Login

    4: Download the most recent Teams executable that is compatible with your pc. 

    5: Teams should be installed by the person using it (luckily the user was a manager and had rights). dylanlogan 

     

    My issue was I installed teams under my name and the shortcut was pointing to my user locations.. 

    • Mongooce's avatar
      Mongooce
      Copper Contributor

      ITinterstate   I had similar issue with 4 screens open to different areas, such as emails, azure etc  and found if I logged in with Teams Admin Centre first, then the others afterwards, no issue.  Was using Firefox as browser.. 

    • DaveHitchman's avatar
      DaveHitchman
      Copper Contributor

      Nothing works for me trying to login n my android phone. I have decided to remove my spell at microsoft from my CV and replace it with a spell in jail because frankly it will be less bad! 

  • charlesderek's avatar
    charlesderek
    Copper Contributor
    Only Microsoft IT / engineers would design something so buggy.
    Then tell you to fix it yourself.
    • MasonRamirez's avatar
      MasonRamirez
      Copper Contributor
      That's their M.O. now days. It's sad, and extremely frustrating. You'd think Microsoft software running on Microsoft Windows would be a butter-smooth experience, but it's quite the opposite. I'd rather use any other software than Microsoft's at this point. Ever since they switched over to click-to-run installers from MSI installers, it's been a nightmare. Everything is incompatible with each other, configuring an installer requires you to now write up an XML config file instead of just making a few clicks within an installer, the bugs are non-stop, the programs run slower, and the layouts are clunkier. Microsoft is moving backwards, if you ask me. I'd really appreciate if they'd shape up, fix their stuff, and provide proper support and and documentation on common problems. Even better, just fix the darn bug that's causing the problem!
    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Also, try this

      Sign out of Teams, go to Windows settings (cog) > Accounts > Email and Accounts and Access Work or School and ensure that only the account that you are using to sign into Teams is here. If, for example there are multiple ones with the same email address this could be causing the conflict. Remove all others.

      Let me know

      Best, Chris
      • dylanlogan's avatar
        dylanlogan
        Brass Contributor
        Hi Chris,

        I have no access work or school accounts connected.
    • IndySarker's avatar
      IndySarker
      Copper Contributor
      Deeply frustrating to face this recurring problem on my Teams App on my work machine. It's sometimes Teams and Outlook and most often it's Teams; where it refuses to log me in!!

      I am able to log in on my office machine via the browser with no problems. My home PC also has an installation of Outlook and Teams of my work account and again no problems! My Ipad, iPhone, etc. all have no issues logging into Teams and Outlook.

      My Internal IT team in the organization is scratching their heads and this problem remains in play for over 3 months now!!!!!

      Microsoft needs to fix this ASAP!!
      • MasonRamirez's avatar
        MasonRamirez
        Copper Contributor
        Yeah, we currently have a user that keeps running into this problem on a weekly, if not daily basis. Every time I have to clear Teams folders from appdata and reinstall. We've even tried deploying two new computers to this user in our efforts to blow the problem away. Very annoying and problematic, considering we use Teams as our primary means of communication.

        The fact that this isn't fixed yet is ridiculous. You'd think a Microsoft program would work great on a Microsoft operating system, but no, that is not the case. In fact, we have the most problems with Microsoft software on our MICROSOFT Windows machines. 3rd party programs have far less issues.

        Microsoft's QC and bug fix responsiveness has gone waaaay down over the last few years. I go through thread after thread looking for answers and find none on most issues I face. I guess providing proper support for their buggy software is beyond them. It's a shame they have such a lock on the market, or it wouldn't be hard for a superior quality company to overtake them.
      • kaot1986's avatar
        kaot1986
        Copper Contributor

        Hey,

        I just wanted to let you guys know that I managed to get the Teams login back to work by resetting the IE settings.

         

    • dylanlogan's avatar
      dylanlogan
      Brass Contributor
      Hi Chris, This hasn't worked sadly, I cleared all my cache etc. Still the same problem.

Resources