Forum Discussion
Teams Incoming Call Issue
We are experiencing an issue where incoming calls from external users intermittently do not have audio. We cannot hear the caller and the caller can't hear us. This has been happening for more than a...
Emma_Skeith Looks like another Gamma to Teams user posted with the same issue (with another confirming report in the comments), arising from the same time. Per the post, the company correct this by switching from Direct Routing to Operator Connect, which unfortunately we cannot do at this time. Hoping MS can sort this out sooner than later. At least I find solace in knowing this is not an issue on just my end.
SBFKevin Thanks for your reply - I will look into Operator Connect.
Hope you are sorted soon 🙂
