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SBFKevin's avatar
SBFKevin
Copper Contributor
Apr 25, 2023

Teams Incoming Call Issue

We are experiencing an issue where incoming calls from external users intermittently do not have audio. We cannot hear the caller and the caller can't hear us. This has been happening for more than a...
calling
microsoft teams
Emma_Skeith's avatar
Emma_Skeith
Copper Contributor
Apr 27, 2023

SBFKevin 

 

We are having a very similar issue to you - which started on 10th April.

We have one-way audio/silent calls which has affected our business to the point where we have had to initiate our BCP plan.

We use Teams Direct Routing with Gamma, who also have run traces on the call traffic.  It looks like the issue is after the SBC on Microsofts end.  We too have tickets open with Gamma and Microsoft.

18 days and counting......

Here's hoping it's sorted soon.

 

SBFKevin's avatar
SBFKevin
Copper Contributor
Apr 27, 2023

Emma_Skeith Looks like another Gamma to Teams user posted with the same issue (with another confirming report in the comments), arising from the same time. Per the post, the company correct this by switching from Direct Routing to Operator Connect, which unfortunately we cannot do at this time. Hoping MS can sort this out sooner than later. At least I find solace in knowing this is not an issue on just my end.

  • Emma_Skeith's avatar
    Emma_Skeith
    Copper Contributor
    Apr 27, 2023

    SBFKevin Thanks for your reply - I will look into Operator Connect.

    Hope you are sorted soon 🙂

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