Forum Discussion
Teams Free already exists
I have a client that will be moving to O365 at the end of this year, but would like to use the Teams Free version in the meantime. It can be converted into a tenant at the appropriate time.
The customer has never had an O365 tenant, and they have low staff turnover. However when we try and setup the Teams Free site, we get the message
Someone has already setup Teams for your organisation
Ask your admin to get you started with Teams or setup another Org in Teams using a different email address.
This happens if we use any account from that domain. We have tried to login with all possible addresses that could have done it. You get slightly different messages depending on whether the user has a Live account or not, but none of them can login to the trial, even if they can login to their Live account. We opened a ticket with Microsoft but they just said that another company must have set it up and there was nothing they could do.
So there doesn't seem to be any way to get into the Teams tenant, nor to find out what email address was used to create it. I suspect we will also have issues if we created an Office 365 tenant and tried to add their domain name into it.
We manage their DNS for them, and have not added the auth TXT record there.
How do we find out who set it up or who is the admin?
- You probably need to do an 'Admin takeover' - https://docs.microsoft.com/en-us/office365/admin/misc/become-the-admin?view=o365-worldwide
3 Replies
- You probably need to do an 'Admin takeover' - https://docs.microsoft.com/en-us/office365/admin/misc/become-the-admin?view=o365-worldwide
Rob Ellis Well that was the information I needed, in that it got me to take over the tenant, which was very useful info I didnt previously know, but once I took over the tenant, it auto created the Teams Commercial Trial, rather than Teams Free, so not quite where I wanted to be, but perhaps ok regardless. Thanks for the pointer anyway.
DarylMaunder Actually, it works perfectly on a new empty tenant, so that is fine. Turns out a user had created the tenant for Rights Management trial.
