Teams email notifications of missed chats coming from wrong email address?

Question

For the past several days, when some users have missed a chat message in teams and they are setup to receive an email notification, the sending email address of the notification is incorrect. It has always been that these notification emails appear to be sent from the person who sent the original chat message, but now, they are being sent from our global administrator account email. Obviously creating lots of confusion and has broken these users' ability to reply via email. Has something changed, or is this a bug?

paul_keijzers · Answer

TLCAdmin&nbsp;Is it a global admin or a service account?

mtsbob · Answer

Hi&nbsp;Paul_Keijzers,&nbsp;The chat participants are regular users, but the email notifications they receive are being sent by a global administrator account.&nbsp;

paul_keijzers · Answer

So no Service account?

mtsbob · Answer

Paul_Keijzers&nbsp;There is no service account involved that I am aware of, it's just 2 regular users chatting on Teams with their regular user accounts. Maybe I am not understanding the question, but how/when would service accounts factor into Teams chats/email notifications?&nbsp;Thanks,Bob

paul_keijzers · Answer

The account sending you the emails is that a service account or is it a random global admin account?

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Teams email notifications of missed chats coming from wrong email address?

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