Forum Discussion
Teams Email not receiving mail
Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.
Hope that helps!
Will check that flow!
As I again had no other option as creating shared mail account - and it's not the way I wanted it to be.
I'm not 100% sure on what you're trying to do, but if you just want emails that are sent to the group email address - you can do this relatively easily in the 365 Admin Console.
- Log in to the 365 Admin Console.
- Select Teams & Groups,
- Select Active Teams & Groups,
- Select the Microsoft 365 tab,
- Click the Group you want to receive emails,
- Go to the Settings tab,
- Tick the boxes that apply.
If you want the members to receive email sent to the groups email address eg: 'team(at)xyz.com' then check "Send copies of team emails and events to team members' inboxes"
If you want it to be deliverable from externally check "Let people outside the organization email this team" AND "Send copies of team emails and events to team members' inboxes"
Hope that helps,
Tony
https://learn.microsoft.com/en-us/microsoft-365/admin/create-groups/manage-groups?view=o365-worldwide#send-copies-of-conversations-to-group-members-inboxes
- very apt. I have complained for 20 years about their lack of international knowledge in systems design. My pet hate (20 years of complaining) is the do not understand basics, like use of ISO 8601, should be a simple default for all displays, and lots of other things.
Yeah me too, it took me about 3 hours of Googling to find a simple tick box that should be default. And we're the IT guys, I feel sorry for the average Joe.
Tis the MS way I guess - engineers designing for engineers. Glad they don't make cars. LOL 😆
- May I say "Send copies to team emails..." really should be default behaviour AND why isn't this included in the Teams admin center as well as the "Teams and Groups" section - seems very reasonable to have duplicate settings in both to cover both bases. This non-sending of email has held us up for two days!
- Well that is strange, it worked for me, but I cannot remember if I had to switch from Public to Private, as for me this was only for Internal mail.
That's not working. As it was correctly suggested by Kelly you still need to:
"open in SharePoint, click on Conversations in the left navigation and you should see an email and it should contain a link to follow that inbox in your own inbox. Everyone who wants to get copies of the mails should do the same. "That flow you described is obvious and for sure I've done it during setup. Would be logical that it would work out of the box - but with MS it never does...
Thank you,
PavloThanks
I did actually figure that out, that you needed to tick the box for sending emails and events. Would have thought that would be the default, especially if you set for internal only.
