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Elizabeth_Garcia's avatar
Elizabeth_Garcia
Copper Contributor
Jun 23, 2020
Solved

Teams Email not receiving mail

When a user creates a Teams account they also create an email, but when anyone emails that account it doesn't go through or the email is not active. Either way when some emails that email account no ...
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microsoft teams
  • Kelly_Edinger's avatar
    Kelly_Edinger
    Jun 23, 2020

    Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.

     

    Hope that helps!

CharlesMYeomans's avatar
CharlesMYeomans
Copper Contributor
Jun 04, 2023

Kelly_Edinger 

I am having the same problem.
e.g. TeamA has an Email mailto:email address removed for privacy reasons
I set so it doesn't allow external users (for internal use).
Nothing it being delivered and no restrictions have been put on it.

 

Kelly_Edinger's avatar
Kelly_Edinger
MCT
Jun 05, 2023
Hi Charles - are you using the group's email address or a channel email address?
  • CharlesMYeomans's avatar
    CharlesMYeomans
    Copper Contributor
    Jun 05, 2023

    Kelly_Edinger 
    Thanks for getting back to quickly.  That is really appreciated.

    This is strange.  In MS365 Admin/Teams & groups/Active Teams & Groups I look at a team I created let's say XX.
    I click on it and it has a primary mail as e.g. mailto:XX@mydomainurl 

    I then go to Exchange admin.  It is not a Shared Mailbox, as this is only meant to be for sending internally to the group (team) as a shortcut.  
    So I click on Recipients/Group and then XX group.
    It has the same info.
    However I can click on Settings and in General Settings I unclick them all (so that External senders cannot send to the group).
    Privacy is ticked as Private.
    Accept messages from all Senders.
    Decline messages from no Senders
    I then send an email in Outlook to mailto:XX@mydomainurl but it seems like nobody is receiving it except one person who is a guest e.g. mailto:email address removed for privacy reasons 

    Thanks
    Charles

     

     

     

    • Pavlo_Fomenko's avatar
      Pavlo_Fomenko
      Copper Contributor
      Jul 03, 2023
      Kelly_Edinger
      I'm currently having similar issue to the one CharlesMYeomans has.

      Created a new group in 365, made a email XXX for this group, also made a Teams group and checked the permissions to the group as being able to receive messages outside the organization and etc.
      Then I've send a test mail to it and no one received a copy also I can't login to this mail account as I'm doing it with shared-mail accounts.

      Didn't create it as shared account as for some reasons they also don't work for our organization and no one gets mails from shared-mail accounts. Was hoping that group would work - but as now see it's even worst with group ((
      • Kelly_Edinger's avatar
        Kelly_Edinger
        MCT
        Jul 04, 2023

        Hi Pavlo_Fomenko - you say that you created a M365 group and a Teams group - are those two separate groups? 

         

        For the Teams group, open in SharePoint, click on Conversations in the left navigation and you should see an email and it should contain a link to follow that inbox in your own inbox. Everyone who wants to get copies of the mails should do the same. 

         

        I hope that helps. I know Microsoft loves to change functionality on us.