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Teams DTMF tones without a Phone System License?
I am setting up an auto attendant with two menu options. Option 1 goes to a call queue and option 2 goes to voicemail. Can Teams users choose these options if they do not have a Phone System license?...
We have found that users without a Phone System license can still use the dial pad when in a Teams call, not a PSTN call. This was the functionality I was looking for and allows our users to call our Global Service Desk call queue directly in Teams. The technicians answering those calls do need a Phone System license to be an agent in the call queue.
In case you are building the capability for Internal Users all the users who want to dial the Auto-Attendant will require the phone system license. In no way users will be able to dial the numbers without the phone system licenses.
Even when you create the Auto-Attendant to assign a Number to the AA you will need a Phone Number and Phone System License for the same.
With Regards,
Satish U