Forum Discussion
Teams doesn't work/stops working on desktop and online
I had been using teams for work for over two years without any issue. Just in the last week or two I have encountered a problem (that I know others have also had) where upon trying to open teams, it is permanently stuck on the little loading box that usually only has to show for 5 seconds before opening the program.
I have read various thread with solutions, but haven't found any that permanently solve the problem. I have tried completely uninstalling/reinstalling the program, which sometimes works, but only once. The next time I open it it is stuck at the loading box again. I have also tried deleting the cache/entire Teams data folder. This also usually works, but also just once, and sometimes Teams even reverts to the loading screen mid-session if I minimize it or otherwise work in other programs in between, and then I have to close it, delete all the Teams data again, and start over.
I would even possibly settle for using the browser app, but that doesn't seem to work no matter what I do (in Chrome and Edge)--it just shows a blank white page.
Anyone have any solutions? It is unsustainable to have to deal with this multiple times a day.
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
