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The-STH's avatar
The-STH
Copper Contributor
Apr 21, 2022
Solved

Teams DesktopApp stuck loading

Hi,

 

we currently have a problem that the teams desktop app stops in the first loading screen and does not open. We have this behavior on Windows 11 clients that log in via Windows Hello. Here you can reinstall the app or the user logs in with a username and password. Has anyone here had a similar experience? We can't always offer workarounds, we have to get to the heart of the problem.

microsoft teams
User Interface
  • Badger-Scott's avatar
    Badger-Scott
    Apr 22, 2022
    So the fix we are now using. Set compatibility of Teams to Windows 8. get logged in nad then turn off Compatibility and so far Teams has stayed working.
  • Rob81's avatar
    Rob81
    Copper Contributor
    Apr 22, 2022

    The-STH 

    I've exactly the same isssue.  Yesterday I  received  securirty updates  and since that time Teams is stuck on loading. I'm also using windows hello. 

    • Badger-Scott's avatar
      Badger-Scott
      Copper Contributor
      Apr 22, 2022

      Rob81 

      Same issue here with multiple computers that are Windows 11 with Teams 1.5.00.9163. We can uninstall and reinstall it then works until a reboot of the workstation.

      • Badger-Scott's avatar
        Badger-Scott
        Copper Contributor
        Apr 22, 2022
        So the fix we are now using. Set compatibility of Teams to Windows 8. get logged in nad then turn off Compatibility and so far Teams has stayed working.

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