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bradriedell's avatar
bradriedell
Copper Contributor
Jul 23, 2020

Teams Desktop App not see org

When logging in there is no option to select the org that I am a part of. Says to create a team or join by code. If I use the web application it finds the org and lets me see all users that are in the team. I have tried uninstalling and reinstalling teams. Clearing the teams cache locatio

  • Pegejo's avatar
    Pegejo
    Copper Contributor
    I found the solution. In the Microsoft Teams Mac desktop app > Preferences > Accounts > Manage > Click on "Sign out everywhere" (which is a link in small letters a bit below your name in the middle of the screen) > Proceed to sign out.
    Then go back to Microsoft Teams Mac desktop app > Preferences > Accounts > Sign out.
    Then try log in again in the desktop app with your organisation account and you should be able to see the your organisation team.
  • DMGSEA3's avatar
    DMGSEA3
    Copper Contributor

    I too have this problem... able to use teams and set appointment in a separate org... on iPad, but the Mac desktop app does not recognize the org nor let me try to find it... I am lost.

     

    TEAMS is horrible clunky and cumbersome... no live help, constant upselling... what a waste. 

     

    bradriedell 

  • Hi bradriedell ,

     

    If your account is associated with multiple Orgs, towards the top righthand corner of the client, do you not see a drop down allowing you to switch between orgs?

     

    Thanks

     

    Henry

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Is the client definitely logged on with the right account, did it prompt you or just go straight in. Might be worth right clicking the Teams icon in the system tray, choosing sign out and then re enter creds when you launch it for the first time after the sign out.

        So just to double check the web version that does work, let's you switch into the relevant Org which houses the Team you seek?

        Or is this just one Org and you see the Team in the Web but not client. I believe it is the former but just want to be sure.

        So if the former is that this Team, that exists in another Orgs tenant is available in the web. We are more questioning why the desktop version is not allowing you to switch from your home org to the other org?

        Thanks

        Henry



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