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bradriedell's avatar
bradriedell
Copper Contributor
Jul 23, 2020

Teams Desktop App not see org

When logging in there is no option to select the org that I am a part of. Says to create a team or join by code. If I use the web application it finds the org and lets me see all users that are in th...
microsoft teams
HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Jul 23, 2020

Hi bradriedell ,

 

If your account is associated with multiple Orgs, towards the top righthand corner of the client, do you not see a drop down allowing you to switch between orgs?

 

Thanks

 

Henry

  • DMGSEA3's avatar
    DMGSEA3
    Copper Contributor
    Feb 02, 2021

    NO on the Mac desktop app and NO ABILITY IN DROP DOWN FOR ORGS

    HenryPhillipsNimbitech 

  • bradriedell's avatar
    bradriedell
    Copper Contributor
    Jul 23, 2020

    HenryPhillipsNimbitech There is no drop down by the user icon in the upper right corner. 

     

    • HenryPhillipsNimbitech's avatar
      HenryPhillipsNimbitech
      Bronze Contributor
      Jul 23, 2020
      Is the client definitely logged on with the right account, did it prompt you or just go straight in. Might be worth right clicking the Teams icon in the system tray, choosing sign out and then re enter creds when you launch it for the first time after the sign out.

      So just to double check the web version that does work, let's you switch into the relevant Org which houses the Team you seek?

      Or is this just one Org and you see the Team in the Web but not client. I believe it is the former but just want to be sure.

      So if the former is that this Team, that exists in another Orgs tenant is available in the web. We are more questioning why the desktop version is not allowing you to switch from your home org to the other org?

      Thanks

      Henry



      • bradriedell's avatar
        bradriedell
        Copper Contributor
        Jul 24, 2020
        It is the correct account as she has one. This whole issue started with the desktop app when the account was added to a different org as a guest. The account has since been removed as the guest and the original team no longer works on the the desktop app. The web app when signing in takes the account directly to the correct team. There is only one team that should show just like the web app does. I am not sure if there is some registry entries that need to be deleted after uninstalling or what but I feel like if I could completely clear the desktop app from the computer and then reinstall that this may resolve the issue. Just seems like some settings have gotten messed up in the background and uninstalling does not remove everything. I have attempted to delete everything in appdata local and roaming in an attempt to fully remove the app before reinstalling.

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