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sntruisi's avatar
sntruisi
Brass Contributor
Feb 15, 2024

Teams Dekstop App keeps restarting by itself (multiple cases)

Hey Tech Community!

 

We have lately come across some issues with the teams desktop app.

A lot of employees report to us, that teams closes itself during meetings or randomly when working with it.

I managed to capture this issue in real-time. It is not reproducable.

Managed to get some logs, where I found lines that say:

 

 

RestartManager: Recovered from shutdown hang. Termination task was invoked.
2024-02-13T12:32:53.802168+01:00 0x00005c28 <INFO> RestartManager: InitState previous_restart_reason: ShellUpdate restart_count: 2 early_crash_detected: false shutdown_hang_detected_: true zombie_detected_: false
2024-02-13T12:32:53.846544+01:00 0x00005c28 <INFO> ShellUpdate: Restarting after shell or browser update. Setting intent to: FullExperience_shell_update based on last main window open state: false

 

 

What can causes this seemingly random restart of the teams client? Especially when in a meeting it seems kinda counterintuitive for the program to make an auto restart.

 

The version we currently use is 24004.1307.2669.7070.

This happens in both NEW Teams and normal Teams.

 

I hope someone has had the same issue and perhaps knows a solution to it.

Thanks in advance!

 

Simon

 

  • This issue has been resolved with switchting to the stable update channel for teams.

  • sntruisi's avatar
    sntruisi
    Brass Contributor

    This issue has been resolved with switchting to the stable update channel for teams.

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