Forum Discussion
Teams Custom App Icon Not displaying sometimes
Hi everyone, having trouble with a custom teams app not displaying the app icon sometimes. Generally if you quit teams and re-open solves the issue, but this is not a good user experience.
I have:
- Created a custom Teams personal app and set custom icon
- Automatically pinned these apps to Microsoft teams for all users
Sometimes:
- App Icon shows as blank
- App Icon shows correctly
As stated restarting Microsoft teams usually fixes the issue. Any help appreciated.
Cheers
Alex
- Same issue here as well as clients. The icons sometime show in New Teams and sometimes do not. I can't ask clients to clear their cache or quit teams to fix this all of the time.
- we are having this same issue since last week. Any known fix?
I have the same issue for all my apps but but the icons don't show any time! I had my own created icons but after changing for the system ones problem doesn't disappear...
Same here. Seems to be a tough one.
- I'm also experiencing this issue. Has anyone found a solution?
I have this exact problem with a client... We added two custom apps last week and the icons were showing. They contacted me today saying that they are those blank boxes. I have seen this problem before as well... They work in the browser version of Teams right now but not in the desktop app.
Can we please get some light on this issue 🙂NotAlex Pernille-Eskebo I am experiencing this issue as well. Is there no workaround for this? Please let us know if this is even being worked on.
- Same here, the Icon was working fine before and now it suddenly never works. Using Teams "App Studio" to create the zip with the manifest.
Same here. Also the app does not start. It works in browser mode. And after re-adding it from the app store. These are workarounds but unluckily not a solution.
Do you experience this problem after updating the app?
M_Kha We have this same issue. I've noticed that if I clear my teams cache the icons reappear, but if I switch between different Teams tenants (dev/test/prod) the dotted outline issue reoccurs.
I first noticed this issue after we updated the manifest after our initial release.
Has anyone heard of a resolution for this issue?
Same here. A statement from Microsoft would be great...
