Forum Discussion

Copper Contributor

Aug 14, 2019

Teams crashes when editing Excel file by "Open in Desktop App"

As described in topic, I found that there is possibility that Teams may get crashed when editing Excel file shared in team by using "Open in Desktop App". Not each time your do such operation can ge...

files

microsoft teams

zhiyuanChen

Copper Contributor

Aug 29, 2019

I have sent collected related Teams Logs and Network traffic data to MS and received their reply that some timeout behavior can be triggered when using "Open in Desktop App". They are now contacting with Teams development department to correct it.

Though don't know the detail schedule when this case can be corrected, it seems that MS is handling on it now.

Alex Carlock

Iron Contributor

Sep 18, 2019

Thank you for the info. Out users have also been experiencing crashes when opening files. Hopefully MSFT corrects the issue soon.

zhiyuan_chen022
Copper Contributor
Sep 24, 2019
Alex Carlock
As I mentioned in above post, another open twice issue may also happen when trying to open office files from Teams. I got a mail from MS that such issue has been fixed on 9/20.
(https://techcommunity.microsoft.com/t5/Microsoft-Teams/Teams-desktop-app-opens-documents-twice/m-p/739032/thread-id/34423)
In my test on my own tenant, it seems this Teams crash issue has also been fixed along with the open twice problem.