Forum Discussion
zhiyuan_chen
Aug 14, 2019Copper Contributor
Teams crashes when editing Excel file by "Open in Desktop App"
As described in topic, I found that there is possibility that Teams may get crashed when editing Excel file shared in team by using "Open in Desktop App". Not each time your do such operation can ge...
v803742
Aug 15, 2019Brass Contributor
Hi Zhiyuan, Able to reproduce your error. I opened and closed a combination of Word and Excel documents and at the 6th time when the Office app try to open the doc by itself after I closed, Teams crashes. I was able to recreate the crash consistently on the 6th time. I will update my ticket with Microsoft with this additional issue
zhiyuanChen
Aug 16, 2019Copper Contributor
I'm also contacting with MS about this issue. Hope they can find out the reason.
- Aug 16, 2019Let us know how it goes!! I’ll try reproduce also!
- zhiyuanChenAug 20, 2019Copper Contributor
How about your result?
I got reply from MS that they cannot reproduce this case in their environment. I want to know if anyone else can reproduce this issue. At least I can trigger the problem consistently on my Win10 and Win7 PC, both with MS Office professional plus 2013
- LinusCansbyAug 20, 2019MVP
zhiyuanChen I followed your steps and opened and edited 10 times without any problem. But I run Office 356 ProPlus and not the Office 2013 edition.
Have you tried to disable Add-ins in Excel?