Forum Discussion

Copper Contributor

Aug 14, 2019

Teams crashes when editing Excel file by "Open in Desktop App"

As described in topic, I found that there is possibility that Teams may get crashed when editing Excel file shared in team by using "Open in Desktop App". Not each time your do such operation can ge...

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microsoft teams

zhiyuanChen

Copper Contributor

Aug 15, 2019

Thank you very much for giving suggestions.

I have done several tests and found the way to reproduce the problem.

1. create a blank excel file and upload to any team you like.

2. open the file from File tab by using "Open in desktop app"

3. when file opened in Excel Desktop, edit it freely -> save and close the file

(if your Office desktop is Office2013/2016 MSI, you may get a windows prompted up to ask you to open the file twice... Anyway, that is another problem.)

4. repeat Step3 several times. When the 5th or 6th time you do Step3, you can get your Teams app crashed.

v803742

Brass Contributor

Aug 15, 2019

Hi Zhiyuan, Able to reproduce your error. I opened and closed a combination of Word and Excel documents and at the 6th time when the Office app try to open the doc by itself after I closed, Teams crashes. I was able to recreate the crash consistently on the 6th time. I will update my ticket with Microsoft with this additional issue

zhiyuanChen
Copper Contributor
Aug 16, 2019
I'm also contacting with MS about this issue. Hope they can find out the reason.
- adam deltinger
  MVP
  Aug 16, 2019
  Let us know how it goes!! I’ll try reproduce also!
  - zhiyuanChen
    Copper Contributor
    Aug 20, 2019
    adam deltinger
    How about your result?
    I got reply from MS that they cannot reproduce this case in their environment. I want to know if anyone else can reproduce this issue. At least I can trigger the problem consistently on my Win10 and Win7 PC, both with MS Office professional plus 2013