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Teams CQD and Troubleshooting
Hey all,
Has anyone here used the CQD and Teams Admin page to successfully reduce poor quality calls and avoid customers calling a service desk with a poor experience?
Has anyone here used the CQD and Teams Admin page to successfully reduce poor quality calls and avoid customers calling a service desk with a poor experience?
- Hi billyesc1,
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s
Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54
Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs
I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris
1 Reply
- Hi billyesc1,
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s
Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54
Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs
I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris