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Teams CQD and Troubleshooting
Hey all, Has anyone here used the CQD and Teams Admin page to successfully reduce poor quality calls and avoid customers calling a service desk with a poor experience?
- Hi billyesc1,
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s
Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54
Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs
I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris
Hi billyesc1,
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s
Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54
Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs
I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s
Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54
Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs
I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris