Forum Discussion
AWstuff
Oct 15, 2020Copper Contributor
Teams contacts all showing status unknown
Hi, I have had an issue with Teams that I can't seem to resolve. When I run the teams desktop application I cannot see the status of any of my contacts but yet if I use the web version I can see th...
PCWilliams
Oct 21, 2020Copper Contributor
Hi, I started having this issue also last week. Same as described - client does not work on Win10, but ok using the Teams browser and terminal services. Deleting the Teams folders in app data also does not fix this. I am looking to see if an update I installed around the same time for Win 10 is contributing (October 13, 2020—KB4579311 (OS Build 19041.572)??
AWstuff
Nov 02, 2020Copper Contributor
Hi,
I am sorry but this isn't going to help anyone, but I said I would update if anything changed- This weekend I was going to change the hard drive on the laptop in question and install windows Pro however after taking off the back and pulling the hard drive out something came up and I reassembled the system as it was.
The weirdest thing has happened now though - teams is working as it should be and I can see all my contacts as they should be seen and others can see my availability.
- loredana leahaNov 02, 2020Copper Contributor
AWstuff hi, for us the problem was solved as the user stated, he made a reset for his machine and somehow the problem disappeared. I am wondering what it really was. 🙂
- PCWilliamsNov 02, 2020Copper Contributor
Hi All, without my consciously fixing this, my Teams problem "fixed" itself on Saturday morning.
3 things I know have happened:
- I changed a setting in Teams to see if this would help (Register Teams as the chat app for Office).
- My machine has received windows updates.
- My machine has received office updates.
Which one of these (if any) has fixed this, ??????
Paul.
- Marte_KristoffersenJan 19, 2021Copper Contributor
PCWilliams I am guessing you might have fixed it by now. But my fix was as easy has uncheck the "Register Teams for as the chat...", magic and then all statuses were back. I checked it again afterwards to see if anything changes again, and it didn't. Not sure if this will help everyone, but fixed it for me.