Forum Discussion
Teams Collaboration with External Users
Hello,
I work for a large company and I have created a team/sharepoint to collaborate and share files with our external dealers.
I am trying to understand how the security and access works since some of the externals see the team popping up as an external organization and they can access it without any issues.
Some can see it but can't access it without multifactor authentication which isn't working for them.
And some can't see the external organization at all even if we have added their emails as guest members.
It is a bit confusing why it is working for some and not for others when they are all on the same "level".
After some Google searches I have seen comments about Microsoft Entra Admin Center and External Colllaboration Settings but I don't have any rights to make changes there.
Does anybody understand why some external guests can access the team and some not?
Thanks in advance.
Best regards,
Nino
Hi Nino_Lagumdzija,
Here are some explanations and solutions:
Guest Access and External Access: Microsoft Teams offers two collaboration options for external users—Guest Access and External Access.
- Guest Access allows outsiders to join a team, while External Access lets users communicate with those having Microsoft identities.
Use guest access and external access to collaborate with people outside your organization - Microsoft Teams | Microsoft Learn
- Guest Access allows outsiders to join a team, while External Access lets users communicate with those having Microsoft identities.
Multi-Factor Authentication (MFA):
If external users encounter issues with MFA, it might be due to their or your organization's security settings. Problems can include issues with authentication apps or unavailability of their phones.
Problem with multi-factor authentication with multiple organizations - Microsoft Community HubVisibility of External Organizations:
Inability to see external organizations might result from Teams admin center settings. Ensure external users' emails are correctly added as guests, and check for any Teams client or account issues.
Why can't I access teams sites I've been invited to as an external - Microsoft CommunityMicrosoft Teams Admin Center and External Collaboration Settings:
Administrators manage collaboration settings, so if you lack the rights, involve your IT department or admin for assistance.Differences Among Users:
Variances in user settings, devices, network conditions, and organizational policies can lead to diverse experiences.
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
(LinkedIn)
Hi Nino_Lagumdzija,
Here are some explanations and solutions:
Guest Access and External Access: Microsoft Teams offers two collaboration options for external users—Guest Access and External Access.
- Guest Access allows outsiders to join a team, while External Access lets users communicate with those having Microsoft identities.
Use guest access and external access to collaborate with people outside your organization - Microsoft Teams | Microsoft Learn
- Guest Access allows outsiders to join a team, while External Access lets users communicate with those having Microsoft identities.
Multi-Factor Authentication (MFA):
If external users encounter issues with MFA, it might be due to their or your organization's security settings. Problems can include issues with authentication apps or unavailability of their phones.
Problem with multi-factor authentication with multiple organizations - Microsoft Community HubVisibility of External Organizations:
Inability to see external organizations might result from Teams admin center settings. Ensure external users' emails are correctly added as guests, and check for any Teams client or account issues.
Why can't I access teams sites I've been invited to as an external - Microsoft CommunityMicrosoft Teams Admin Center and External Collaboration Settings:
Administrators manage collaboration settings, so if you lack the rights, involve your IT department or admin for assistance.Differences Among Users:
Variances in user settings, devices, network conditions, and organizational policies can lead to diverse experiences.
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
(LinkedIn)- Hi LeonPavesic,
Thanks a lot for the thorough reply.
I will need some time to look through your reply and investigate a bit further.
But when ready I will for sure like and mark the response.
Thanks.
Best regards,
Nino
- find this useful
