Forum Discussion
Teams collaboration bar hangs after some idle time
JONNYBLUE Quick update, it seems that we have found a tentative root cause for this issue, but we need confirmation from Poly. It seems that the firmware changes DPI dynamically which causes Teams app to not respond correctly. You can see on the video you sent me that the size of the "New meeting" pop-up changes slightly. If we are right, a fix will come in the next update (late March). I'll update this thread as we learn more about this further.
I already sent Pavel some more details via PN.
Error can even more easy reproduced also when just turning off the screen and turn it on. Afterwards also when going to "New meeting" -> entering some letters the screen is stuck and there is now escape than restart or pressic "ESC" on a keyboard.
Full reporoduction:
Reset Poly X30 FULL -> Switch to Teams Mode -> don't change any other settings -> do above.
JONNYBLUE Quick update, it seems that we have found a tentative root cause for this issue, but we need confirmation from Poly. It seems that the firmware changes DPI dynamically which causes Teams app to not respond correctly. You can see on the video you sent me that the size of the "New meeting" pop-up changes slightly. If we are right, a fix will come in the next update (late March). I'll update this thread as we learn more about this further.
Pavel Yurevich
Hi Pavel,is there any update? We have almost the same issue with Poly Studio x50, with firmware 3.3.2.286154.
At the moment we are running the update to 3.5.0.344025.
Kind regards,
Michael
