Forum Discussion
Teams collaboration bar hangs after some idle time
JONNYBLUE Quick update, it seems that we have found a tentative root cause for this issue, but we need confirmation from Poly. It seems that the firmware changes DPI dynamically which causes Teams app to not respond correctly. You can see on the video you sent me that the size of the "New meeting" pop-up changes slightly. If we are right, a fix will come in the next update (late March). I'll update this thread as we learn more about this further.
JONNYBLUE Could you make a video of this experience? It probably would be the best way for us to clearly understand what is happening from your perspective. In the mean time, I'll get you a temporary pre-production account so you can collect some logs. I'll send it to you via IM sometime tomorrow.
I could get a little further. I now played with "energy saving" options. Disabled the nightly out of office hours and set the sleep mode to 1 minute. After about 90 seconds with the 60 seconds sleep setting the effect happens reproducable 100%. Right after the monitor going to sleep (~5 seconds) it still works well but some seconds later (~25-30) it is broken like described.
I sent you the video where you can see what is happening and also the "knight rider" thing at the end.
JONNYBLUE thanks, I will look at it. In the meantime, I sent you some test credentials to collect logs.
My X30 is currently used by someone else, but I will get it back early next week, so I can validate this issue.
I already sent Pavel some more details via PN.
Error can even more easy reproduced also when just turning off the screen and turn it on. Afterwards also when going to "New meeting" -> entering some letters the screen is stuck and there is now escape than restart or pressic "ESC" on a keyboard.
Full reporoduction:
Reset Poly X30 FULL -> Switch to Teams Mode -> don't change any other settings -> do above.JONNYBLUE Quick update, it seems that we have found a tentative root cause for this issue, but we need confirmation from Poly. It seems that the firmware changes DPI dynamically which causes Teams app to not respond correctly. You can see on the video you sent me that the size of the "New meeting" pop-up changes slightly. If we are right, a fix will come in the next update (late March). I'll update this thread as we learn more about this further.