Forum Discussion

SherryHensley's avatar
SherryHensley
Copper Contributor
Jul 21, 2022

Teams client stuck on version 1.3.00.28779 (64-bit) 12/2020

Is anyone still having a problem with the Teams client not updating or receiving automatic updates? Our issue started with users reporting blurry shared screens in meetings back in Feb 2022. As us...
Quality & Performance
User Interface
StevenC365's avatar
StevenC365
MVP
Jul 22, 2022

SherryHensley for 40 users I would be tempted to get someone to manually uninstall and reinstall an up to date version, but if you do want to automate it then it will depend somewhat on how you installed in the first place, and what was blocking the users upgrading.

 

If you used the Machine Wide Installer, which is generally best practice then you are probably so far out of date that you need to replace it with a new version, then allow that to update the users copy. It's fiddly but Microsoft guidance is available from GitHub - microsoft/TeamsMsiOverride: Scripts to simplify the updating of the Teams Machine-Wide Installer, and allow clients to update from the MSI.

 

Teams clients generally don't get stuck on a version, I would really want to understand what had prevented the automatic upgrade from happening otherwise it'll just happen again. 

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