Forum Discussion
garygraeff
Nov 10, 2022Copper Contributor
Teams client kills network performance
Hello. I have two Microsoft Surface devices, one SB2 and one Surface Laptop 2, both on Windows 10. Both of them, over the last few months, have experienced significant wifi and wired network slowdo...
- Dec 02, 2022Teams alone shouldn't be causing this type of substantial network drop for you, so this is definitely concerning. Do you have a ticket open with Support on this yet by chance? We might need to dive deeper into a netcap to understand what's really going on via the network and see what's taking away the chunk of your network here (Teams or other) in this case.
Martin_Grasso
Jun 14, 2023Copper Contributor
I have the same issue, Do we have any solution?
garygraeff
Jun 14, 2023Copper Contributor
Martin_Grasso I went through a number of testing iterations with a Microsoft engineer and ultimately, nothing could be found. I was able to reproduce it on two different Microsoft devices (SB2 and SL2), but could not make it happen on my wife's Dell laptop, or my mobile device with the Teams client active. If you pursue it further and you do end up finding something, please post your results here as I would still like to know what's causing the problem.
Thank you!
- richgpsOct 12, 2023Copper ContributorHmm, just found this thread: https://community.virginmedia.com/t5/Forum-Archive/My-350Mb-connection-is-throttled-to-10Mb/td-p/3953746/page/15
Which makes me start to wonder if the issue is at the router level. It seems there is a known issue with Hub 3 and Hub 5 routers even when in Modem mode when sending packets over UDP.
Going to speak to VM about an upgrade to my Hub - richgpsOct 12, 2023Copper ContributorHow frustrating that a Microsoft engineer isn't able to solve this issue. I have also experienced the exact same issue, performing a speed test and very similar results. This has to be a known and tracked issue somewhere, but found very little on it, just this other post here: https://answers.microsoft.com/en-us/msoffice/forum/all/ms-teams-shows-poor-connection-when-the-internet/1613e8a4-80da-48dd-9a26-069dc930cf39
Surely there must be more people having this same issue. I'm on a Virgin media connection in the UK, might this be implicated?