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Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Nov 17, 2023

Teams causing windows to not shutdown properly, takes a long time or hangs at shutdown

Since last week we have this problem on several computers. When teams is loaded and whe shutdown windows it takes a long time or it hangs on shutting down windows. this is happening with Windows 10 a...
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GotEtl's avatar
GotEtl
Copper Contributor
Jan 12, 2024

Bob van der Woude  - Hello, did you get a reply from HP regarding this?  Thanks very much.

Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Jan 15, 2024

GotEtl 

sorry i missed your conversation here. no i did not get a answer.

Reading the post of Seen_Hudson that he has an answer from HP. Thanx for the update Seen_Hudson 

  • GotEtl's avatar
    GotEtl
    Copper Contributor
    Jan 15, 2024

    Bob van der Woude  @Seen_Hudson  - I have a HP laptop without the issue but I do notice that that CPU of the process can be "excited" when creating audio events, e.g. changing the volume in the system volume mixer for an application for example.

    It seems to be the HPAudioAnalyticClientLib module of the process causing the work and it appears to have a log file which we could tail with the PS command:

    get-content C:\users\admin\appdata\roaming\hpqlog\HPAudioAnalyticClientLib.log -wait -tail 1 | ogv

    Where "admin" is the logged on user.

    That has some info about the audio events and could be insightful for you. Other logs could be under:

    • \windows\system32\config\systemprofile\appdata\roaming\hpqlog\

    • \users\<user>\appdata\roaming\hpqlog\

    But I suspect HPAudioAnalyticClientLib.log contains the info of interest. HTH

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