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Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Nov 17, 2023

Teams causing windows to not shutdown properly, takes a long time or hangs at shutdown

Since last week we have this problem on several computers. When teams is loaded and whe shutdown windows it takes a long time or it hangs on shutting down windows. this is happening with Windows 10 a...
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Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Nov 30, 2023
The problem is not caused by Teams. The problem happens at the time that we use some application with audio. (Teams is started by default and uses our jabra audio). so when we disables teams at startup it looked like the problem was gone until we uses other applications with audio.

When disabling the "HP Audio Analytics Service" the problem is solved. I will contact HP about this issue.
GotEtl's avatar
GotEtl
Copper Contributor
Jan 12, 2024

Bob van der Woude  - Hello, did you get a reply from HP regarding this?  Thanks very much.

  • Bob van der Woude's avatar
    Bob van der Woude
    Copper Contributor
    Jan 15, 2024

    GotEtl 

    sorry i missed your conversation here. no i did not get a answer.

    Reading the post of Seen_Hudson that he has an answer from HP. Thanx for the update Seen_Hudson 

    • GotEtl's avatar
      GotEtl
      Copper Contributor
      Jan 15, 2024

      Bob van der Woude  @Seen_Hudson  - I have a HP laptop without the issue but I do notice that that CPU of the process can be "excited" when creating audio events, e.g. changing the volume in the system volume mixer for an application for example.

      It seems to be the HPAudioAnalyticClientLib module of the process causing the work and it appears to have a log file which we could tail with the PS command:

      get-content C:\users\admin\appdata\roaming\hpqlog\HPAudioAnalyticClientLib.log -wait -tail 1 | ogv

      Where "admin" is the logged on user.

      That has some info about the audio events and could be insightful for you. Other logs could be under:

      • \windows\system32\config\systemprofile\appdata\roaming\hpqlog\

      • \users\<user>\appdata\roaming\hpqlog\

      But I suspect HPAudioAnalyticClientLib.log contains the info of interest. HTH

  • Seen_Hudson's avatar
    Seen_Hudson
    Copper Contributor
    Jan 12, 2024
    GotEtl, I raised a call with HP and provided all the logs to escalate. Apparently, level 2&3 teams have been looking into the issue and have identified it to being a HP Hotkey driver problem? To resolve, a new driver is set to be distributed in February. I'm currently seeing if we can download prior to the release date.
    • jackdead's avatar
      jackdead
      Copper Contributor
      Jan 29, 2024
      Did you get any update on this from HP? We are also heavily affected by this problem and I wonder if HP has confirmed a release date with you. Best regards
      • Seen_Hudson's avatar
        Seen_Hudson
        Copper Contributor
        Jan 30, 2024
        HP have advised the update will be released in February, They couldn't provide an exact release date and was advised to signup to alerts found here: https://h41369.www4.hp.com/alerts-signup.php. Only problem is, this service doesn't allow you to be alerted for that exact driver, so you'll be informed of all releases. Not ideal which is why i haven't signed up and checking every week using HP Support Assistant.
    • GotEtl's avatar
      GotEtl
      Copper Contributor
      Jan 12, 2024

      Seen_Hudson thanks for the update. 

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