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Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Nov 17, 2023

Teams causing windows to not shutdown properly, takes a long time or hangs at shutdown

Since last week we have this problem on several computers. When teams is loaded and whe shutdown windows it takes a long time or it hangs on shutting down windows. this is happening with Windows 10 a...
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Bob van der Woude's avatar
Bob van der Woude
Copper Contributor
Nov 30, 2023
The problem is not caused by Teams. The problem happens at the time that we use some application with audio. (Teams is started by default and uses our jabra audio). so when we disables teams at startup it looked like the problem was gone until we uses other applications with audio.

When disabling the "HP Audio Analytics Service" the problem is solved. I will contact HP about this issue.
  • GotEtl's avatar
    GotEtl
    Copper Contributor
    Jan 12, 2024

    Bob van der Woude  - Hello, did you get a reply from HP regarding this?  Thanks very much.

    • Bob van der Woude's avatar
      Bob van der Woude
      Copper Contributor
      Jan 15, 2024

      GotEtl 

      sorry i missed your conversation here. no i did not get a answer.

      Reading the post of Seen_Hudson that he has an answer from HP. Thanx for the update Seen_Hudson 

      • GotEtl's avatar
        GotEtl
        Copper Contributor
        Jan 15, 2024

        Bob van der Woude  @Seen_Hudson  - I have a HP laptop without the issue but I do notice that that CPU of the process can be "excited" when creating audio events, e.g. changing the volume in the system volume mixer for an application for example.

        It seems to be the HPAudioAnalyticClientLib module of the process causing the work and it appears to have a log file which we could tail with the PS command:

        get-content C:\users\admin\appdata\roaming\hpqlog\HPAudioAnalyticClientLib.log -wait -tail 1 | ogv

        Where "admin" is the logged on user.

        That has some info about the audio events and could be insightful for you. Other logs could be under:

        • \windows\system32\config\systemprofile\appdata\roaming\hpqlog\

        • \users\<user>\appdata\roaming\hpqlog\

        But I suspect HPAudioAnalyticClientLib.log contains the info of interest. HTH

    • Seen_Hudson's avatar
      Seen_Hudson
      Copper Contributor
      Jan 12, 2024
      GotEtl, I raised a call with HP and provided all the logs to escalate. Apparently, level 2&3 teams have been looking into the issue and have identified it to being a HP Hotkey driver problem? To resolve, a new driver is set to be distributed in February. I'm currently seeing if we can download prior to the release date.
      • jackdead's avatar
        jackdead
        Copper Contributor
        Jan 29, 2024
        Did you get any update on this from HP? We are also heavily affected by this problem and I wonder if HP has confirmed a release date with you. Best regards
  • Seen_Hudson's avatar
    Seen_Hudson
    Copper Contributor
    Dec 15, 2023

    Bob van der WoudeOur companies HP devices look to be having the same issue and started around mid November. Did HP provide a fix or are they still investigating? As you said, disabling this service works but is only a workaround as reading various threads, suggest any driver updates could re-enable this service.

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