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Teams cannot chat with Skype Users
Hi, I'm seeing an issue with Teams where I cannot chat with Skype users. For context we currently have NO users in Teams (except myself for testing), and I'm using a personal email to log into re...
- Hey, sorry for the late reply. I believe it’s still in preview, which is weird, and can recall several conversations with different issues related to it. At least I haven’t heard of anyone getting this to work as intended (actually work). But this was some time ago so maybe Microsoft has fixed that.
In addition to the reply from Adam you should verify the settings with PowerShell, (CsExternalAccessPolicy cmdlet with the EnablePublicCloudAccess).
72 hours should be enough, but then again you just don’t know these days. It could be a preview issue as well, but it’s difficult to say and as mentioned you can always open up a support ticket.
OP here, updating this post much much later.
There was a solution to this issue, I had to update the DNS records on our domain with the Skype for Business entries. Once I did that and the DNS entries were live everything started working as it should.
Hope this helps!
There was a solution to this issue, I had to update the DNS records on our domain with the Skype for Business entries. Once I did that and the DNS entries were live everything started working as it should.
Hope this helps!
- https://docs.microsoft.com/en-us/microsoft-365/enterprise/external-domain-name-system-records?view=o365-worldwide
This, specifically the "External DNS records required for Skype for Business Online" section. We don't use O365 for email so the other DNS records aren't configured.aalbright-diablo - are you saying that this allowed you to communicate seamlessly between Skype (personal, not "for business") and MS Teams? I have this communication working, but *only* when the MS Teams side initiates the conversation. Once the conversation starts, it works both ways. After some time passes, Skype can no longer send messages to MS Teams. It's almost like the MS Teams=>Skype opens up the communication channel.
Is this the same experience you had?
