Forum Discussion
aalbright-diablo
Nov 02, 2020Copper Contributor
Teams cannot chat with Skype Users
Hi, I'm seeing an issue with Teams where I cannot chat with Skype users. For context we currently have NO users in Teams (except myself for testing), and I'm using a personal email to log into re...
- Nov 03, 2020Hey, sorry for the late reply. I believe it’s still in preview, which is weird, and can recall several conversations with different issues related to it. At least I haven’t heard of anyone getting this to work as intended (actually work). But this was some time ago so maybe Microsoft has fixed that.
In addition to the reply from Adam you should verify the settings with PowerShell, (CsExternalAccessPolicy cmdlet with the EnablePublicCloudAccess).
72 hours should be enough, but then again you just don’t know these days. It could be a preview issue as well, but it’s difficult to say and as mentioned you can always open up a support ticket.
connorhatcher
Apr 20, 2021Copper Contributor
Any update on this?
My Teams is having the same issue with all members with following the same steps.
Connor
My Teams is having the same issue with all members with following the same steps.
Connor
- ChristianBergstromApr 20, 2021Silver Contributor
connorhatcher Hello, this is still in preview so I suppose that's one reason for the official docs being inconsistent and incomplete. I think I have to raise a GitHub on the Docs for this.
They mention that you can toggle it on using Teams admin center
Manage external access (federation) - Microsoft Teams | Microsoft Docs
But I've never actually heard of anyone succeeding in doing that so that's why we use PowerShell as also mentioned here
Manage external access (federation) - Microsoft Teams | Microsoft Docs
But that's not all steps required and the others are instead listed here
Teams and Skype interoperability - Microsoft Teams | Microsoft Docs
So you would have to verify these settings (1, 2, 3) and also be aware of the online vs hybrid scenario Manage external access (federation) - Microsoft Teams | Microsoft Docs
1. Set-CsExternalAccessPolicy
-EnablePublicCloudAccess"Indicates whether the user is allowed to communicate with people who have SIP accounts with a public Internet connectivity provider such as MSN. The default value is False."
2. Set-CsTenantFederationConfiguration
-AllowPublicUsers"When set to True (the default value) users will be potentially allowed to communicate with users who have accounts on public IM and presence providers such as Windows Live, Yahoo, and AOL. The collection of public providers that users can actually communicate with is managed by using the Set-CsTenantPublicProvider cmdlet."
3. Set-CsTenantPublicProvider
-Provider"Indicates the public provider (or providers) that users will be allowed to communicate with. Valid values are:"
- AOL
- WindowsLive
- Yahoo
Let me know how it goes!