Forum Discussion

Brass Contributor

Aug 02, 2019

Teams calling and business premium

Can someone please clarify something. Can I configure tenants with business premium to use phone system and direct routing

Administrator

microsoft teams

LinusCansby

MVP

Aug 02, 2019

Hi,

Sorry, but no you can't. You need to use an Enterprise plan to be able to add the Phone system Add-on.

https://docs.microsoft.com/en-us/office365/admin/subscriptions-and-billing/buy-or-edit-an-add-on?redirectSourcePath=%252fen-us%252farticle%252fBuy-or-edit-an-add-on-for-Office-365-for-business-4e7b57d6-b93b-457d-aecd-0ea58bff07a6&view=o365-worldwide

I'm not sure why and I heard something about this is changing but I've not heard any official about it so currently you can't buy Phone system add-on or use Direct Routing with Business plans. Smaller companies up to 300 users would be perfect match for cloud telephony.

SamanthaTang

Copper Contributor

Aug 25, 2019

LinusCansby Thanks for the clarification .I guess Microsoft should clear their error from below link;

it does say this can be an add on as option 2.

https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium

and this is a recent doc.. 😞

LinusCansby
MVP
Aug 27, 2019
SamanthaTang Yes, that is not correct and I see that there is an open feedback to change that so I think Microsoft will correct that soon.