Forum Discussion

Brass Contributor

Aug 02, 2019

Teams calling and business premium

Can someone please clarify something. Can I configure tenants with business premium to use phone system and direct routing

microsoft teams

MVP

Aug 02, 2019

Hi,

Sorry, but no you can't. You need to use an Enterprise plan to be able to add the Phone system Add-on.

https://docs.microsoft.com/en-us/office365/admin/subscriptions-and-billing/buy-or-edit-an-add-on?redirectSourcePath=%252fen-us%252farticle%252fBuy-or-edit-an-add-on-for-Office-365-for-business-4e7b57d6-b93b-457d-aecd-0ea58bff07a6&view=o365-worldwide

I'm not sure why and I heard something about this is changing but I've not heard any official about it so currently you can't buy Phone system add-on or use Direct Routing with Business plans. Smaller companies up to 300 users would be perfect match for cloud telephony.

SamanthaTang
Copper Contributor
Aug 25, 2019
LinusCansby Thanks for the clarification .I guess Microsoft should clear their error from below link;

it does say this can be an add on as option 2.
https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium

and this is a recent doc.. 😞
- LinusCansby
  MVP
  Aug 27, 2019
  SamanthaTang Yes, that is not correct and I see that there is an open feedback to change that so I think Microsoft will correct that soon.
Ben_Rooke
Brass Contributor
Aug 02, 2019
This is what i thought but within the documentation for the Virtual Licenses Microsoft have added...
- Satish_Upadhyaya
  MVP
  Aug 02, 2019
  Phone System only works with E1, E3 and E5 Licenses Officially. Cloud PBX/Phone System for Teams direct routing will only support on those licenses. As those are only compatible licenses for the services.
  
  With Regards,
  Satish Upadhyaya
- LinusCansby
  MVP
  Aug 02, 2019
  Ben_Rooke I doubt that information is correct, F1 can't have the Phone system add-on and "Office Premium" is that supposed to be Business Premium, maybe?