Teams call will drop when I receive a call from a non teams app

ThereseSolimeno thank you for getting back to me. The most updated version is already installed and I can confirm that teams was not logged in on any other device. To elaborate on my initial post - we have regular PC laptops, we have the Teams app as well as the Ring Central app. NO they have not been integrated. When on a teams call, our ring central app would pop up when there was an incoming call and we could leave it or decline. This is still the case with several of us with this set up. But for one person, when the ring central call pops up, the teams call just drops.

I have looked around a lot and can't find anyone with this exact issue.