Forum Discussion
Teams Call Ringing Continues After Answering
Hi there Community, We're running Teams 533356 and 531156 on Apple macOS 12.6.1 Monterey. In the last 2 weeks we're seeing many internal Teams calls continue to ring after answering. Only way to ...
Hello, I have a user in the organization I work for who has the same issue described by OP. Is this fixed yet? Deleting cache only worked for a while but then the issue repeated itself, and recently deleting cache doesn't even work anymore. The user described that the issue appeared when he upgraded to W11.
Shamiir18 We are still having the issue. I've been sending Teams log files to Microsoft nearly every day. Hope they figure it out soon.
What PSTN are you using? A Teams calling plan? Operator connect or direct routing? We are using Direct Routing so it is hard to tell if it is Microsoft's issue or our SBC.
- Hello, thank you for replying. Since I'm in the Service Desk area I can't answer those questions because I don't manage the Teams environment and/or infrastructure, but I can tell you that we had some trouble with the SBC a few months ago, and it was supposedly fixed (at least the issues relating to that problem disappeared after the vendor restarted the SBC). That's all I can say about that, but I'll ask your questions to our internal Teams support area and see if I can get some answers.
