Forum Discussion
Teams Call Ringing Continues After Answering
|
|
|
|
- simba1175May 08, 2023Copper Contributor
Shamiir18 We are still having the issue. I've been sending Teams log files to Microsoft nearly every day. Hope they figure it out soon.
What PSTN are you using? A Teams calling plan? Operator connect or direct routing? We are using Direct Routing so it is hard to tell if it is Microsoft's issue or our SBC.
- Shamiir18May 08, 2023Copper ContributorHello, thank you for replying. Since I'm in the Service Desk area I can't answer those questions because I don't manage the Teams environment and/or infrastructure, but I can tell you that we had some trouble with the SBC a few months ago, and it was supposedly fixed (at least the issues relating to that problem disappeared after the vendor restarted the SBC). That's all I can say about that, but I'll ask your questions to our internal Teams support area and see if I can get some answers.