Forum Discussion
Teams Call Ringing Continues After Answering
Similar issue here. Everyday more users are reporting it. If primary user desk phone rings, then delegate picks up call, primary user and all other delegates continue to have their desk phones rings for about 10 rings. Most users here have no delegate, some have 1 delegate, but a few folks have 2-3 delegates. Microsoft's documentation says you can have up to 25 delegates. This issue started a few months ago for one user, now I've had 8 people report it in the last 2 weeks. We have reset the physical desk phones, turned off all delegates and set them up fresh, made sure the phone firmware & Teams were updates, swapped out physical desk phones, turned on/off the Enable lightweight calling experience. Nothing is resolving this issue. I believe the problem is in Teams code at this point, not our hardware or configuration.
Does anyone have a resolution yet?