Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams

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Status

Service Degradation

Impacted services

Microsoft Teams

Details

Title: Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams

User impact: Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams.

More info: This issue impacts the Microsoft Teams desktop client and web app, but the Microsoft Teams mobile app isn't affected. Users may need to close the desktop client or web version completely for the ringtone to end. Virtual Desktop Infrastructure (VDI) users will continue to be impacted until the full fix is deployed.

Current status: We've confirmed that the formerly delayed fix has begun deployment and is tentatively scheduled to fully saturate by February 26, 2023, barring any blockers. In the interim, we're also developing an alternative fix to more expediently provide relief. We anticipate that this expedited fix will be ready to deploy by Friday, February 17, 2023, and we'll delineate a more concrete estimated time to resolution at our next scheduled update.

Scope of impact: Users answering, dialing, or hanging up some calls on the Microsoft Teams desktop client and web app may experience impact.

Root cause: A code conflict in a recently updated Microsoft Teams build is resulting in impact.

Next update by: Friday, February 17, 2023, at 9:30 PM UTC