Forum Discussion

JohnBuch's avatar
JohnBuch
Copper Contributor
Jan 24, 2023

Teams Call Ringing Continues After Answering

Hi there Community,   We're running Teams 533356 and 531156 on Apple macOS 12.6.1 Monterey. In the last 2 weeks we're seeing many internal Teams calls continue to ring after answering. Only way to ...
Calling
microsoft teams
HubBugFinder's avatar
HubBugFinder
Copper Contributor
Feb 14, 2023

JohnBuch 

 

Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams

ID: TM511174

 

 

Status

Service Degradation

 

 

Impacted services

Microsoft Teams

 

 

Details

Title: Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams

User impact: Users may hear a continuous ringtone after dialing, answering, or hanging up a call in Microsoft Teams.

More info: This issue impacts the Microsoft Teams desktop client and web app, but the Microsoft Teams mobile app isn't affected. Users may need to close the desktop client or web version completely for the ringtone to end. Virtual Desktop Infrastructure (VDI) users will continue to be impacted until the full fix is deployed.

Current status: We've confirmed that the formerly delayed fix has begun deployment and is tentatively scheduled to fully saturate by February 26, 2023, barring any blockers. In the interim, we're also developing an alternative fix to more expediently provide relief. We anticipate that this expedited fix will be ready to deploy by Friday, February 17, 2023, and we'll delineate a more concrete estimated time to resolution at our next scheduled update.

Scope of impact: Users answering, dialing, or hanging up some calls on the Microsoft Teams desktop client and web app may experience impact.

Root cause: A code conflict in a recently updated Microsoft Teams build is resulting in impact.

Next update by: Friday, February 17, 2023, at 9:30 PM UTC

 
  • jgnadinger's avatar
    jgnadinger
    Copper Contributor
    Mar 13, 2023

    HubBugFinder Issue remains. Call comes in ringing in primary, pickup in primary, continues to ring into the secondary, picked up in secondary by a different rep, and co-joined to the same call?

  • Shamiir18's avatar
    Shamiir18
    Copper Contributor
    May 08, 2023
    Hello, I have a user in the organization I work for who has the same issue described by OP. Is this fixed yet? Deleting cache only worked for a while but then the issue repeated itself, and recently deleting cache doesn't even work anymore. The user described that the issue appeared when he upgraded to W11.
    • simba1175's avatar
      simba1175
      Copper Contributor
      May 08, 2023

      Shamiir18 We are still having the issue. I've been sending Teams log files to Microsoft nearly every day. Hope they figure it out soon. 

       

      What PSTN are you using? A Teams calling plan? Operator connect or direct routing? We are using Direct Routing so it is hard to tell if it is Microsoft's issue or our SBC.

      • Shamiir18's avatar
        Shamiir18
        Copper Contributor
        May 08, 2023
        Hello, thank you for replying. Since I'm in the Service Desk area I can't answer those questions because I don't manage the Teams environment and/or infrastructure, but I can tell you that we had some trouble with the SBC a few months ago, and it was supposedly fixed (at least the issues relating to that problem disappeared after the vendor restarted the SBC). That's all I can say about that, but I'll ask your questions to our internal Teams support area and see if I can get some answers.

Resources