Forum Discussion
Teams Call Ringing Continues After Answering
Hi there Community, We're running Teams 533356 and 531156 on Apple macOS 12.6.1 Monterey. In the last 2 weeks we're seeing many internal Teams calls continue to ring after answering. Only way to ...
Hello John,
Can you please perform the below steps and check if you are able to resolve the issue for your users
1. Uninstall Microsoft Teams (Go to Applications -> Microsoft Teams -> Command+Delete -- when asked, enter MAC password)
2. Browse to ~/Library/Application Support/Microsoft/ (Terminal -- cd ~/Library/"Application Support"/Microsoft/)
3. Delete Entire "Teams" folder (sudo rm -rf Teams)
4. Install Microsoft Teams
5. Open Teams. Use as usual, as this would either let you chose an existing account and follow process or will prompt to enter your desired account to chose)
With Regards,
Satish U
Can you please perform the below steps and check if you are able to resolve the issue for your users
1. Uninstall Microsoft Teams (Go to Applications -> Microsoft Teams -> Command+Delete -- when asked, enter MAC password)
2. Browse to ~/Library/Application Support/Microsoft/ (Terminal -- cd ~/Library/"Application Support"/Microsoft/)
3. Delete Entire "Teams" folder (sudo rm -rf Teams)
4. Install Microsoft Teams
5. Open Teams. Use as usual, as this would either let you chose an existing account and follow process or will prompt to enter your desired account to chose)
With Regards,
Satish U
