Forum Discussion

Copper Contributor

Jul 20, 2023

Teams Call Queue "User" does not get added to "Agents" list.

We have an Office 365 user that we want to be added to a known working call queue set up for our helpdesk. When added through the Teams admin portal, we can see the addition of the user gets accepted...

Copper Contributor

Oct 24, 2024

Howdy Matt5574,

has there ever been a solution to this issue?

We have the same problem here in my company for about 2 weeks now and we just can't find a solution to this issue.

Please tell me that you got something.

BR
Vincent

MattC1130
Copper Contributor
Oct 24, 2024
vlu2430

We never did find or receive a solution. We just created a new 365 account for the user and when we added that user to the queue everything worked as it should have.

Best of luck getting your problem fixed.